Model of Care
For most people, behavioral health difficulties occur occasionally, with periods of symptoms that may vary in type and severity. NOW treatment was developed to fit this pattern. Clients receive intensive services early in treatment and during periods when symptoms are worse and less intensive services in times of greater wellness. Treatment episodes at NOW typically last 3–4 months. Counselors and clients work together to identify signs that clients may need to return for additional counseling sessions.
Our care coordination team will work with every individual to create long-term care plans.
Individual counseling helps clients build skills that empower them to recognize and manage their symptoms on their own, which decreases their need for services over time.
Couples & Family Therapy
These services help clients build stronger relationships, improve family dynamics, and provide a space to share experiences or concerns with partners or family members.
NOW and its affiliated UT Health San Antonio clinics offer a variety of psychotherapy groups. Each group has eligibility requirements for entry. Some are open to all UT Health clients, while others require screening. Current groups include
- Anxiety & Depression Support, Wednesdays, 1–2 PM. Available to current UT Health patients on a drop-in basis. Please email for more information.
- Chronic Pain, Tuesdays, 4:30–5:30 PM. Requires screening. Please email us if you are interested.
- Coping with Grief, Wednesdays, 4–5 PM. Requires screening. Please email us if you are interested.
- Stress Management, Thursdays, 4–5 PM. Available to current UT Health patients on a drop-in basis. Please email for more information.
- Peer Support, Thursdays, 2–3 PM. Available to current NOW patients on a drop-in basis. Please email for more information
*All group therapy services are currently provided online due to COVID-19 precautions. If you are interested in one of our groups, please contact the clinic and ask for more information.
NOW case managers help clients with needs such as health insurance, prescription assistance, food, housing, transportation, disability services, legal services, and community support.
A peer is a person with lived experience of recovery from mental illness or addiction. NOW has state-certified peer specialists and interns available onsite.
NOW provides crisis support to clients through the Living Room, an area at University Plaza (around the corner from NOW). The Living Room is open Monday–Friday, 8 AM–4 PM, and clients may call ahead or come to the Living Room without an appointment. There, a counselor helps clients having a mental health crisis, such as a panic attack, a large increase in stress, worsening mental health symptoms, or the urge to do something that could have negative fallout, such as hurting oneself. The goal is to help clients cope with a crisis and avoid hospitalization.
Relapse Prevention Workshops
One-time workshops are available by appointment to help clients dealing with substance use problems develop a long-term recovery plan. These sessions help clients use problem-solving skills to prevent relapse and maximize harm-reduction skills if relapse does occur.